I live in a pretty rural area so not many phones get good service. Tracfone, however, gets better service than any of the major carriers in my area. Any other carrier I would have to step outside and hope and pray not to drop a call. With tracfone I very rarely drop calls in the house. The only thing I would say they could improve on is the text message rate. It should be lowered and not charge you at all for texting other tracfone users.